I got a lot of complaints about Denny because he is a fantastic cooling tech however a total jerk
I don’t know if you’ve been following it, but this is part of a series of blogs I have been writing about my first years in the cooling industry. I know a lot of people out there might get a little bit of inspiration from my story. I didn’t begin off with a lot of money, or a trust fund from a rich mommy and daddy. I had to work hard for everything I achieved, and thanks to the support and help of my partner Bonnie I have found success the honest way! At this point I had been in business for 3 years, and my little cooling corporation that used to just be me and my partner now had 5 other employees! Denny was my main cooling tech, and he had Mark and Bobby who worked for him. They were his assistants, for really different reasons. Bobby is studying to become a certified cooling tech and just getting some hands-on experience while he finishes up, but Mark on the other hand is not ever going to be a cooling tech, he is a customer repair rep. The concern with Denny is that he is an ace with a cooling task however does not think how to talk to people. I got a lot of complaints about Denny because he is a fantastic cooling tech however a total jerk. Mark goes with Denny to deal with the clients and supply them with excellent service, leaving Denny free to focus on the heating and cooling repairs. The plan has been working great so far.