When I called the HVAC company about my poorly working furnace, they sent an HVAC technician to the house.
Even before he looked at my furnace, he was talking about purchasing a new furnace.
He said my furnace was almost twenty years old and problems would just keep multiplying. It was the Christmas season, and I didn’t want to put out a lot of money for a furnace that may or may not be repaired. I wanted him to at least look at the furnace before telling me I had to buy a new one. I didn’t want a new furnace; I just wanted this one repaired. He seemed to be adamant about my choosing a new furnace, and I got angry. I asked him what kind of bonus he got if he sold me a new furnace right now, and not in the new year. He said they didn’t offer bonuses for upselling. He got a bonus, knowing I would have better air and stay warm during the winter. I scoffed and rolled my eyes, then told him he should do his job and check the furnace. After he did a thorough inspection and still thought I needed a new furnace, I would consider it, but I was also going to ask for another opinion. When he came back upstairs, he looked sheepish. He apologized for the hard sell and said he could fix the furnace, but I had to consider a new furnace before the next winter. I was okay with this idea, but I wasn’t with him coming into my house and deciding I needed a new furnace just because of when the old one was installed.