I needed a new furnace for my pool, although I lived in the south, the pool water was still frosty in the morning. It would rain and the frosty rain cooled off the water. I didn’t realize how cool it got until the pool furnace broke. I called the pool supplier and asked what a pool furnace would cost for my pool. They provided me a bid that was much higher than I expected, however they gave free upgrade, and they would disinfect the pool as part of the package deal, my pool would have heated water again, and it would be clean, which was more than I expected. My problem was that the furnace they installed wasn’t sizable enough for my pool, but when I called them back to tell them they had installed the wrong heater, the director argued with me. He said I had chosen the furnace for my pool. If it wasn’t the proper heater, it was my fault. They would exchange the furnace for the right one, but I would spend money a prorated price for the one I got, plus the cost for the new heater! Something sounded fishy about this, but I couldn’t quite put my finger on it. I called my brother and told him about the pool heater. He told me they provided me back the money, however they prorated it I used it for three afternoons, however they took 10% off what I paid, for using the pool. The remaining 90% went toward the new pool water heater. I now understood they had ripped me off.