No talking on the phone when working on my AC unit

Things got so bad that this man even had the audacity to ask me if I would make him a snack while he worked

A couple of days ago I moved into my very first home after graduating college. At the start everything was going perfectly fine in the home, but a few days later things started to happen that was driving me crazy. For starters, the heating and cooling unit that was installed in the house prior to when I moved in was extremely old and loud while operating. I live in a very chilly region of the country, and since the temperature tends to stay around 10-20 degrees I need to have the unit on nearly all day long. After a few days of not being able to get any sleep at night thanks to the sound coming from the heating and cooling unit so I decided to get the problem fixed by an HVAC professional. The HVAC company that I reached out to had very good reviews from what I had seen online, but the HVAC repairman that showed up to my home was very unprofessional. Not only was he taking his sweet time fixing up the heating and cooling unit, but the entire time that he was doing his job he was talking to somebody on his phone. Things got so bad that this man even had the audacity to ask me if I would make him a snack while he worked. Before he could even finish I told him that he can leave and I will no longer be needing his services. Once I called back to the HVAC company office they were so embarrassed that they offered to repair my unit for free and they would be disciplining the HVAC repairman that had been sent out to help me. I know that I am not the most experienced home owner, but that doesn’t mean that I am going to let people walk all over me!

Commercial HVAC provider